Better Together: Customer Resource Center

We're Building on Strength

Effective April 30, 2025, Bank of Idaho is officially part of Citizens Community Bank! This partnership means greater opportunities for you - expanded products and service, higher lending limits, and the same personalized service you value. While we are working hard to make this transition as smooth as possible, some changes will require action on your part. The good news? Right now, there’s nothing you need to do.

What You Need to Know

We’re committed to keeping you informed and making this transition as easy as possible. Here’s what you can expect:

No Action Needed For Now – Continue using your accounts, checks, debit and credit cards, and online and mobile banking as usual.

We’ll Guide You Through Any Changes – Some updates will require your attention, but we’ll provide generous advance notice and clear instructions when the time comes.

Same Local Team, Same Great Service – Your banking experience will remain personal and familiar, with the added strength of a larger banking family.

What's Next?

Later this year (tentatively late third quarter 2025), we’ll transition your accounts to our Citizens Community Bank systems to provide a seamless and enhanced banking experience. This change will allow us to offer new capabilities while maintaining the personalized service you trust, but it won’t happen automatically – there will be steps for you to take along the way. We’ll communicate those details well in advance so you have plenty of time to prepare.

Stay Updated

We'll keep you informed with regular updated and clear instructions to make this transition as smooth as possible. Be sure to check back here for the latest information and watch your mail for any changes that require your attention.

Call Us: (208)232-5373

Visit Us In Person: Branch Locations